If for any reason, you wish to cancel a transaction you have made with a business for a product, we recommend that you first contact the business in writing requesting the cancellation of the transaction.
If you do not come to an agreement with the merchant you can submit a request to one of our representatives to dispute the transaction stating the reasons why you wish to cancel the transaction/charge and forwarding the communication you had with the merchant.
The most common reasons for a dispute request are:
I did not receive the product/received another product or a misleading product
I have paid in another way (another card, cash, etc.)
I used another card or other means of payment (i.e. other card, other card, other payment, other card, other payment method)
I have been charged for a subscription which I have cancelled
The credit I expect from the merchant has not been completed
The charges resulting from each chargeback are detailed in the viva.com Pricing List.