# viva.com UK Help Center

> Welcome to UK Viva.com Help Center

## Getting started

- [What is Viva.com?](https://ukhelp.viva.com/en/articles/10373309-what-is-viva-com.md)
- [Top Reasons to Choose Viva.com for Your Business](https://ukhelp.viva.com/en/articles/10373326-top-reasons-to-choose-viva-com-for-your-business.md)
- [Viva.com vs. our competitors. What Sets Us Apart in Payment Services.](https://ukhelp.viva.com/en/articles/10373328-viva-com-vs-our-competitors-what-sets-us-apart-in-payment-services.md)
- [Viva.com account registration process](https://ukhelp.viva.com/en/articles/10370388-viva-com-account-registration-process.md)
- [Viva.com Account's features](https://ukhelp.viva.com/en/articles/10370405-viva-com-account-s-features.md)
- [Invited Signatory](https://ukhelp.viva.com/en/articles/16452277-invited-signatory.md)
- [Getting Started: Viva.com Onboarding & Activation Guide](https://ukhelp.viva.com/en/articles/16497700-getting-started-viva-com-onboarding-activation-guide.md)
- [Why was my application to open a business account at Viva.com rejected?](https://ukhelp.viva.com/en/articles/10005677-why-was-my-application-to-open-a-business-account-at-viva-com-rejected.md)
- [Which documents are required to verify my account?](https://ukhelp.viva.com/en/articles/10005697-which-documents-are-required-to-verify-my-account.md)
- [Verification Process – How can I verify my account?](https://ukhelp.viva.com/en/articles/10005688-verification-process-how-can-i-verify-my-account.md)
- [I received a notification to update my account](https://ukhelp.viva.com/en/articles/15932175-i-received-a-notification-to-update-my-account.md)
- [What is Remote Identity Verification?](https://ukhelp.viva.com/en/articles/10005700-what-is-remote-identity-verification.md)
- [Instructions for unassisted Remote Identity Verification](https://ukhelp.viva.com/en/articles/10005702-instructions-for-unassisted-remote-identity-verification.md)
- [What is the Beneficial Ownership Declaration and why should I submit it in the United Kingdom?](https://ukhelp.viva.com/en/articles/10005721-what-is-the-beneficial-ownership-declaration-and-why-should-i-submit-it-in-the-united-kingdom.md)
- [Questionnaire for PSP/ MSB Companies](https://ukhelp.viva.com/en/articles/10005724-questionnaire-for-psp-msb-companies.md)
- [Questionnaire for PEP customers](https://ukhelp.viva.com/en/articles/10005727-questionnaire-for-pep-customers.md)
- [Questionnaire for Platform Account](https://ukhelp.viva.com/en/articles/10005731-questionnaire-for-platform-account.md)
- [Questionnaire for Gambling Companies](https://ukhelp.viva.com/en/articles/10005734-questionnaire-for-gambling-companies.md)
- [What is FATCA?](https://ukhelp.viva.com/en/articles/10005738-what-is-fatca.md)
- [What is CRS?](https://ukhelp.viva.com/en/articles/10005742-what-is-crs.md)
- [How can I log in to my business account?](https://ukhelp.viva.com/en/articles/10005689-how-can-i-log-in-to-my-business-account.md)
- [Reset your Viva.com account password](https://ukhelp.viva.com/en/articles/10005695-reset-your-viva-com-account-password.md)
- [I have no longer access to my registered phone, how can I change it?](https://ukhelp.viva.com/en/articles/10005701-i-have-no-longer-access-to-my-registered-phone-how-can-i-change-it.md)
- [I forgot my username. What should I do?](https://ukhelp.viva.com/en/articles/10005840-i-forgot-my-username-what-should-i-do.md)
- [I’m trying to complete the creation of my account, but an error appears](https://ukhelp.viva.com/en/articles/10005706-i-m-trying-to-complete-the-creation-of-my-account-but-an-error-appears.md)
- [How do I manage beneficiaries in my Viva.com Account?](https://ukhelp.viva.com/en/articles/10005801-how-do-i-manage-beneficiaries-in-my-viva-com-account.md): Learn how to add, edit, and delete beneficiaries in your Viva.com Account.
- [How do I change my password?](https://ukhelp.viva.com/en/articles/10005787-how-do-i-change-my-password.md)
- [How do I create an additional business account?](https://ukhelp.viva.com/en/articles/10005667-how-do-i-create-an-additional-business-account.md)
- [Change your email address](https://ukhelp.viva.com/en/articles/10005791-change-your-email-address.md)
- [How do I change my registered mobile number?](https://ukhelp.viva.com/en/articles/10005814-how-do-i-change-my-registered-mobile-number.md)
- [Update your business information](https://ukhelp.viva.com/en/articles/10005850-update-your-business-information.md)
- [How can I change the business address of my Viva.com Account?](https://ukhelp.viva.com/en/articles/10005842-how-can-i-change-the-business-address-of-my-viva-com-account.md)
- [Change your account administrator](https://ukhelp.viva.com/en/articles/10005708-change-your-account-administrator.md)
- [How to upgrade from a Viva.com Business Profile to a Viva.com Business Account](https://ukhelp.viva.com/en/articles/10005844-how-to-upgrade-from-a-viva-com-business-profile-to-a-viva-com-business-account.md)
- [How can I delete a bank account from another bank linked to my Viva.com account?](https://ukhelp.viva.com/en/articles/10373268-how-can-i-delete-a-bank-account-from-another-bank-linked-to-my-viva-com-account.md)
- [How do I update my account after changing my identity document?](https://ukhelp.viva.com/en/articles/10373280-how-do-i-update-my-account-after-changing-my-identity-document.md)
- [Change your subscription plan](https://ukhelp.viva.com/en/articles/10006216-change-your-subscription-plan.md)
- [Activate Unlimited Incoming Transfers](https://ukhelp.viva.com/en/articles/16014570-activate-unlimited-incoming-transfers.md)
- [Manage employee users in your Viva.com business account](https://ukhelp.viva.com/en/articles/10005800-manage-employee-users-in-your-viva-com-business-account.md)
- [How can I create an additional wallet in my Viva.com Account?](https://ukhelp.viva.com/en/articles/11494334-how-can-i-create-an-additional-wallet-in-my-viva-com-account.md)
- [Which reports are available in my Viva.com Account?](https://ukhelp.viva.com/en/articles/10005715-which-reports-are-available-in-my-viva-com-account.md)
- [Sales Export](https://ukhelp.viva.com/en/articles/11645955-sales-export.md)
- [Sales Clearance Report](https://ukhelp.viva.com/en/articles/10005722-sales-clearance-report.md)
- [Monthly Financial Statement](https://ukhelp.viva.com/en/articles/10005728-monthly-financial-statement.md)
- [Business Card Extrait](https://ukhelp.viva.com/en/articles/10005744-business-card-extrait.md)
- [Monthly Account Statement](https://ukhelp.viva.com/en/articles/10005754-monthly-account-statement.md)
- [Card Expenses](https://ukhelp.viva.com/en/articles/10005757-card-expenses.md)
- [Daily Sales Export](https://ukhelp.viva.com/en/articles/10373284-daily-sales-export.md)
- [New Reports section](https://ukhelp.viva.com/en/articles/14299719-new-reports-section.md)
- [MT940 file](https://ukhelp.viva.com/en/articles/17054385-mt940-file.md)
- [How do I get an Account number proof for my Viva.com Account?](https://ukhelp.viva.com/en/articles/10373305-how-do-i-get-an-account-number-proof-for-my-viva-com-account.md)
- [How do I get a balance certificate for my business account?](https://ukhelp.viva.com/en/articles/10373323-how-do-i-get-a-balance-certificate-for-my-business-account.md)
- [Inactive account](https://ukhelp.viva.com/en/articles/10005707-inactive-account.md)
- [In case of an account owner's death, how can the beneficiaries transfer any funds available?](https://ukhelp.viva.com/en/articles/10005764-in-case-of-an-account-owner-s-death-how-can-the-beneficiaries-transfer-any-funds-available.md)
- [How can I close \(deactivate\) my Viva.com Account?](https://ukhelp.viva.com/en/articles/10005774-how-can-i-close-deactivate-my-viva-com-account.md)
- [Viva.com Mobile App](https://ukhelp.viva.com/en/articles/10005863-viva-com-mobile-app.md)
- [What kind of transactions can I perform through my Viva.com app?](https://ukhelp.viva.com/en/articles/10005865-what-kind-of-transactions-can-i-perform-through-my-viva-com-app.md)
- [Can I open a payroll account for my employees?](https://ukhelp.viva.com/en/articles/10370789-can-i-open-a-payroll-account-for-my-employees.md)
- [What is Interchange ++?](https://ukhelp.viva.com/en/articles/10006183-what-is-interchange.md)
- [Plans FAQs](https://ukhelp.viva.com/en/articles/10006171-plans-faqs.md)
- [Subscription Plans](https://ukhelp.viva.com/en/articles/10006178-subscription-plans.md)
- [What is the Tier Pricing Model?](https://ukhelp.viva.com/en/articles/10006199-what-is-the-tier-pricing-model.md)
- [What are the commissions and how are your charges determined?](https://ukhelp.viva.com/en/articles/10373369-what-are-the-commissions-and-how-are-your-charges-determined.md)

## Sending and Receiving Funds

- [Moving funds: Adding funds to your Viva.com Account](https://ukhelp.viva.com/en/articles/10373362-moving-funds-adding-funds-to-your-viva-com-account.md): Adding funds to your Viva.com Account
- [Moving funds: Sending funds from Viva.com Accounts](https://ukhelp.viva.com/en/articles/10373397-moving-funds-sending-funds-from-viva-com-accounts.md)
- [Moving funds: Moving funds between wallets](https://ukhelp.viva.com/en/articles/10373455-moving-funds-moving-funds-between-wallets.md)
- [How can I transfer funds to another bank?](https://ukhelp.viva.com/en/articles/10005852-how-can-i-transfer-funds-to-another-bank.md): Transfer Money via Viva.com Easily, Quickly, and at a Low Cost with No Hidden Fees.
- [How do I cancel an outgoing bank transfer?](https://ukhelp.viva.com/en/articles/10005860-how-do-i-cancel-an-outgoing-bank-transfer.md)
- [How can I transfer money between my own Viva.com Accounts?](https://ukhelp.viva.com/en/articles/10373864-how-can-i-transfer-money-between-my-own-viva-com-accounts.md)
- [Printing Proof of Transfer and Transfer Instructions](https://ukhelp.viva.com/en/articles/10373873-printing-proof-of-transfer-and-transfer-instructions.md)
- [Why is my funds transfer being rejected?](https://ukhelp.viva.com/en/articles/10005868-why-is-my-funds-transfer-being-rejected.md)
- [How can I transfer money from my Viva.com Account to a Viva.com Account?](https://ukhelp.viva.com/en/articles/10373880-how-can-i-transfer-money-from-my-viva-com-account-to-a-viva-com-account.md)
- [Automatic Payouts](https://ukhelp.viva.com/en/articles/10005848-automatic-payouts.md)
- [Confirmation of Payee \(CoP\)](https://ukhelp.viva.com/en/articles/10111603-confirmation-of-payee-cop.md)
- [How can I deposit funds to my Viva.com Account?](https://ukhelp.viva.com/en/articles/10005783-how-can-i-deposit-funds-to-my-viva-com-account.md): Business - Transactions - Account
- [Deposit money with card](https://ukhelp.viva.com/en/articles/10373346-deposit-money-with-card.md)
- [Can I get a payment receipt from my account?](https://ukhelp.viva.com/en/articles/11737418-can-i-get-a-payment-receipt-from-my-account.md)
- [How can I modify my account limits?](https://ukhelp.viva.com/en/articles/10005747-how-can-i-modify-my-account-limits.md)
- [How can I view all the transactions in my business account?](https://ukhelp.viva.com/en/articles/10005766-how-can-i-view-all-the-transactions-in-my-business-account.md)
- [I see a difference in my available account balance. What happened?](https://ukhelp.viva.com/en/articles/10005758-i-see-a-difference-in-my-available-account-balance-what-happened.md)
- [What is the One Time Password \(OTP\) that is required during my transaction?](https://ukhelp.viva.com/en/articles/10005773-what-is-the-one-time-password-otp-that-is-required-during-my-transaction.md)

## Accepting Payments

- [Accepting payments](https://ukhelp.viva.com/en/articles/10373435-accepting-payments.md)
- [How can I accept payments from my customers?](https://ukhelp.viva.com/en/articles/10005880-how-can-i-accept-payments-from-my-customers.md)
- [Where can I see my sales transactions?](https://ukhelp.viva.com/en/articles/10005883-where-can-i-see-my-sales-transactions.md)
- [How do I find my failed sales transactions?](https://ukhelp.viva.com/en/articles/10005898-how-do-i-find-my-failed-sales-transactions.md)
- [Real-Time Settlement & Clearance](https://ukhelp.viva.com/en/articles/10005939-real-time-settlement-clearance.md): Real-Time Settlement and Clearance - Boost your liquidity immediately
- [What is cashback?](https://ukhelp.viva.com/en/articles/10005945-what-is-cashback.md)
- [Can I accept payments with Diners/ Discover cards via my card terminal?](https://ukhelp.viva.com/en/articles/10006243-can-i-accept-payments-with-diners-discover-cards-via-my-card-terminal.md)
- [I'm experiencing Amex acceptance issues, what should I do?](https://ukhelp.viva.com/en/articles/10006241-i-m-experiencing-amex-acceptance-issues-what-should-i-do.md)
- [Can I accept transactions signed by the card holder on the receipt?](https://ukhelp.viva.com/en/articles/10006227-can-i-accept-transactions-signed-by-the-card-holder-on-the-receipt.md)
- [I'm experiencing JCB acceptance issues, what should I do?](https://ukhelp.viva.com/en/articles/10006034-i-m-experiencing-jcb-acceptance-issues-what-should-i-do.md)
- [Getting started with Payment Notifications](https://ukhelp.viva.com/en/articles/10006155-getting-started-with-payment-notifications.md)
- [Getting started with Quick Pay](https://ukhelp.viva.com/en/articles/10006152-getting-started-with-quick-pay.md)
- [Getting started with Virtual Terminal](https://ukhelp.viva.com/en/articles/10006158-getting-started-with-virtual-terminal.md)
- [Klarna](https://ukhelp.viva.com/en/articles/10006137-klarna.md): Klarna: Quick & safe payments
- [Trustly](https://ukhelp.viva.com/en/articles/10006143-trustly.md): Trustly: Quick and safe payments
- [WeChat Pay](https://ukhelp.viva.com/en/articles/10006148-wechat-pay.md): WeChat Pay: Quick & safe
- [Pay on Delivery Payment Method](https://ukhelp.viva.com/en/articles/10373989-pay-on-delivery-payment-method.md)
- [Alipay+](https://ukhelp.viva.com/en/articles/10166179-alipay.md): Alipay: Fast and Secure Payments
- [Payments via PayPal](https://ukhelp.viva.com/en/articles/10374004-payments-via-paypal.md)
- [Payments via Apple Pay](https://ukhelp.viva.com/en/articles/10374030-payments-via-apple-pay.md)
- [Payments via Google Pay](https://ukhelp.viva.com/en/articles/10374042-payments-via-google-pay.md)
- [Payments via Samsung Pay](https://ukhelp.viva.com/en/articles/10374049-payments-via-samsung-pay.md)
- [MasterCard Click to Pay](https://ukhelp.viva.com/en/articles/10006091-mastercard-click-to-pay.md)
- [What is the dispute process?](https://ukhelp.viva.com/en/articles/10005900-what-is-the-dispute-process.md)
- [How do I monitor the process of a dispute?](https://ukhelp.viva.com/en/articles/10005907-how-do-i-monitor-the-process-of-a-dispute.md)
- [What should I do if I receive a dispute notification?](https://ukhelp.viva.com/en/articles/10005911-what-should-i-do-if-i-receive-a-dispute-notification.md)
- [How can I prevent disputes?](https://ukhelp.viva.com/en/articles/10005917-how-can-i-prevent-disputes.md)
- [Disputed Transactions - Document Submission Guide for Merchants](https://ukhelp.viva.com/en/articles/10005923-disputed-transactions-document-submission-guide-for-merchants.md)
- [Handling Klarna Disputes](https://ukhelp.viva.com/en/articles/11002812-handling-klarna-disputes.md)

## Debit Cards

- [Unlock Business Efficiency with Viva.com Business Cards](https://ukhelp.viva.com/en/articles/10374118-unlock-business-efficiency-with-viva-com-business-cards.md)
- [Viva.com business debit card](https://ukhelp.viva.com/en/articles/10374127-viva-com-business-debit-card.md)
- [How can I order a physical debit card and when will I receive it?](https://ukhelp.viva.com/en/articles/10374129-how-can-i-order-a-physical-debit-card-and-when-will-i-receive-it.md): Card - General Info
- [What is Viva Employee Debit Card](https://ukhelp.viva.com/en/articles/10374155-what-is-viva-employee-debit-card.md)
- [Debit Card Activation](https://ukhelp.viva.com/en/articles/10005781-debit-card-activation.md)
- [How can I view my debit card's PIN?](https://ukhelp.viva.com/en/articles/10005786-how-can-i-view-my-debit-card-s-pin.md): Card - Management - PIN
- [Lock Card](https://ukhelp.viva.com/en/articles/10005793-lock-card.md)
- [Where can I view my card details?](https://ukhelp.viva.com/en/articles/10005798-where-can-i-view-my-card-details.md)
- [I want to delete one of my digital cards](https://ukhelp.viva.com/en/articles/10005802-i-want-to-delete-one-of-my-digital-cards.md)
- [How can I get a cardholder certificate for my card?](https://ukhelp.viva.com/en/articles/10005807-how-can-i-get-a-cardholder-certificate-for-my-card.md)
- [Guide to Common Error Codes for Card Activation](https://ukhelp.viva.com/en/articles/10005810-guide-to-common-error-codes-for-card-activation.md)
- [What should I do if my card is stolen, lost, or damaged?](https://ukhelp.viva.com/en/articles/10006157-what-should-i-do-if-my-card-is-stolen-lost-or-damaged.md)
- [How to Manage Transactions, Balance, and Topping-Up the Viva Employee Debit Card](https://ukhelp.viva.com/en/articles/10005828-how-to-manage-transactions-balance-and-topping-up-the-viva-employee-debit-card.md): Transactions - Card - Employee
- [How can I obtain a digital card?](https://ukhelp.viva.com/en/articles/10005834-how-can-i-obtain-a-digital-card.md)
- [Where can I use the digital card?](https://ukhelp.viva.com/en/articles/10005837-where-can-i-use-the-digital-card.md)
- [Create a digital employee Viva.com card](https://ukhelp.viva.com/en/articles/10005839-create-a-digital-employee-viva-com-card.md)
- [I did not receive the One Time Password \(OTP\)](https://ukhelp.viva.com/en/articles/10005846-i-did-not-receive-the-one-time-password-otp.md)
- [Why can't I make transactions with my card?](https://ukhelp.viva.com/en/articles/10005849-why-can-t-i-make-transactions-with-my-card.md)
- [How can I withdraw cash with my Viva.com debit card?](https://ukhelp.viva.com/en/articles/10005854-how-can-i-withdraw-cash-with-my-viva-com-debit-card.md)
- [How can I view the transactions made with my card?](https://ukhelp.viva.com/en/articles/13128090-how-can-i-view-the-transactions-made-with-my-card.md)
- [What is Google Pay?](https://ukhelp.viva.com/en/articles/10006049-what-is-google-pay.md)
- [How do I add my Viva.com card to Google Pay?](https://ukhelp.viva.com/en/articles/10006054-how-do-i-add-my-viva-com-card-to-google-pay.md)
- [What is Apple Pay?](https://ukhelp.viva.com/en/articles/10006019-what-is-apple-pay.md)
- [Add your Viva.com card to Apple Pay](https://ukhelp.viva.com/en/articles/10006033-add-your-viva-com-card-to-apple-pay.md)
- [What is a dispute?](https://ukhelp.viva.com/en/articles/10005891-what-is-a-dispute.md)
- [I have made a purchase with my Viva.com card but I have not received the product/ service. What should I do?](https://ukhelp.viva.com/en/articles/10005928-i-have-made-a-purchase-with-my-viva-com-card-but-i-have-not-received-the-product-service-what-should-i-do.md)
- [I have been charged a subscription which I have canceled. What should I do?](https://ukhelp.viva.com/en/articles/10005931-i-have-been-charged-a-subscription-which-i-have-canceled-what-should-i-do.md)
- [I do not recognise a charge in my card. What should I do?](https://ukhelp.viva.com/en/articles/10005933-i-do-not-recognise-a-charge-in-my-card-what-should-i-do.md): Transactions - Disputes - Account
- [During a cash withdrawal, the amount was not dispensed. What should I do?](https://ukhelp.viva.com/en/articles/10005938-during-a-cash-withdrawal-the-amount-was-not-dispensed-what-should-i-do.md)
- [I want a refund for a purchase I made. What should I do?](https://ukhelp.viva.com/en/articles/10420735-i-want-a-refund-for-a-purchase-i-made-what-should-i-do.md)
- [I have not received the refund I expect from the merchant. What should I do?](https://ukhelp.viva.com/en/articles/10005942-i-have-not-received-the-refund-i-expect-from-the-merchant-what-should-i-do.md)
- [How do I request a transaction dispute?](https://ukhelp.viva.com/en/articles/10005897-how-do-i-request-a-transaction-dispute.md)

## viva.com Terminal app

- [Viva.com Terminal App – The Innovative Payment Solution for Every Business](https://ukhelp.viva.com/en/articles/10374234-viva-com-terminal-app-the-innovative-payment-solution-for-every-business.md): The Integrated Payments Solution for Modern Business
- [Introducing Viva.com Terminal app - Accept Payments Anywhere](https://ukhelp.viva.com/en/articles/10374248-introducing-viva-com-terminal-app-accept-payments-anywhere.md)
- [Setting Up and Activating Your Viva.com Terminal App](https://ukhelp.viva.com/en/articles/10374348-setting-up-and-activating-your-viva-com-terminal-app.md)
- [Using the Viva.com Terminal app - Features and Transaction Types](https://ukhelp.viva.com/en/articles/10374518-using-the-viva-com-terminal-app-features-and-transaction-types.md)
- [What is PCI DSS? As a merchant accepting cards for payment, what are my obligations?](https://ukhelp.viva.com/en/articles/11661766-what-is-pci-dss-as-a-merchant-accepting-cards-for-payment-what-are-my-obligations.md): Security - Advice
- [Enhancing Functionality with Advanced Features and Integrations](https://ukhelp.viva.com/en/articles/10374696-enhancing-functionality-with-advanced-features-and-integrations.md)
- [Keeping Viva.com Terminal app Updated and Troubleshooting Common Issues](https://ukhelp.viva.com/en/articles/10374773-keeping-viva-com-terminal-app-updated-and-troubleshooting-common-issues.md)
- [How do I activate the Viva.com Terminal?](https://ukhelp.viva.com/en/articles/10005884-how-do-i-activate-the-viva-com-terminal.md)
- [Setting Permissions - Android Terminals](https://ukhelp.viva.com/en/articles/10006370-setting-permissions-android-terminals.md)
- [How do I connect the card terminal to my account?](https://ukhelp.viva.com/en/articles/10006032-how-do-i-connect-the-card-terminal-to-my-account.md)
- [How do I set up a physical store/payment source?](https://ukhelp.viva.com/en/articles/10006030-how-do-i-set-up-a-physical-store-payment-source.md)
- [Updating Viva.com Terminal app](https://ukhelp.viva.com/en/articles/10006074-updating-viva-com-terminal-app.md): Terminals - Update
- [How do I use the Viva.com Terminal to charge a card?](https://ukhelp.viva.com/en/articles/10005893-how-do-i-use-the-viva-com-terminal-to-charge-a-card.md)
- [Multi-Merchant Mode](https://ukhelp.viva.com/en/articles/10006000-multi-merchant-mode.md)
- [Locating the NFC Reader](https://ukhelp.viva.com/en/articles/10383223-locating-the-nfc-reader.md): How to find the NFC reader on your device.
- [Receipt Options](https://ukhelp.viva.com/en/articles/10005944-receipt-options.md)
- [Push Notifications - Viva.com Terminal app](https://ukhelp.viva.com/en/articles/10005995-push-notifications-viva-com-terminal-app.md)
- [Tap on Phone Payment Methods](https://ukhelp.viva.com/en/articles/10005948-tap-on-phone-payment-methods.md)
- [Payment Reference](https://ukhelp.viva.com/en/articles/10005953-payment-reference.md)
- [MOTO](https://ukhelp.viva.com/en/articles/10006005-moto.md)
- [Tipping](https://ukhelp.viva.com/en/articles/10005941-tipping.md)
- [MasterCard MoneySend and Visa Direct](https://ukhelp.viva.com/en/articles/10006236-mastercard-moneysend-and-visa-direct.md)
- [QR Sale](https://ukhelp.viva.com/en/articles/10005961-qr-sale.md)
- [User Logout](https://ukhelp.viva.com/en/articles/10383276-user-logout.md)
- [Reset App & Settings](https://ukhelp.viva.com/en/articles/10383280-reset-app-settings.md)
- [Change Language \(Viva.com Terminal app and Viva.com Terminal POS\)](https://ukhelp.viva.com/en/articles/10383284-change-language-viva-com-terminal-app-and-viva-com-terminal-pos.md): The steps to change language differ depending on the device.
- [PIN Protect](https://ukhelp.viva.com/en/articles/10005951-pin-protect.md)
- [General Information on the Pre-Authorization Functionality](https://ukhelp.viva.com/en/articles/10383491-general-information-on-the-pre-authorization-functionality.md)
- [Pre-authorized transactions](https://ukhelp.viva.com/en/articles/10383505-pre-authorized-transactions.md)
- [Cancel/Refund a Transaction](https://ukhelp.viva.com/en/articles/10005935-cancel-refund-a-transaction.md)
- [Rebate and Fast Refund](https://ukhelp.viva.com/en/articles/10383536-rebate-and-fast-refund.md)
- [Transaction List](https://ukhelp.viva.com/en/articles/10005958-transaction-list.md)
- [Batch Management](https://ukhelp.viva.com/en/articles/10005965-batch-management.md)
- [What are offline payments?](https://ukhelp.viva.com/en/articles/10005919-what-are-offline-payments.md)
- [Can I use the Viva.com terminal on multiple devices?](https://ukhelp.viva.com/en/articles/10005921-can-i-use-the-viva-com-terminal-on-multiple-devices.md)
- [Surcharge](https://ukhelp.viva.com/en/articles/10005974-surcharge.md)
- [Terminals, transactions, cards, and features that support Surcharge](https://ukhelp.viva.com/en/articles/10005980-terminals-transactions-cards-and-features-that-support-surcharge.md)
- [Dynamic Currency Conversion \(DCC\) – Boost Your Profits with Every Transaction](https://ukhelp.viva.com/en/articles/10005950-dynamic-currency-conversion-dcc-boost-your-profits-with-every-transaction.md)
- [Which terminals, currencies and features Dynamic Currency Conversion \(DCC\) supports](https://ukhelp.viva.com/en/articles/10540053-which-terminals-currencies-and-features-dynamic-currency-conversion-dcc-supports.md)
- [What is Tap to Pay on iPhone?](https://ukhelp.viva.com/en/articles/10006080-what-is-tap-to-pay-on-iphone.md)
- [What payment methods can I accept with Tap to Pay on iPhone, and how much does it cost?](https://ukhelp.viva.com/en/articles/10006085-what-payment-methods-can-i-accept-with-tap-to-pay-on-iphone-and-how-much-does-it-cost.md)
- [Which devices and operating systems can use Tap to Pay on iPhone and accept payments through Viva.com Terminal?](https://ukhelp.viva.com/en/articles/10006087-which-devices-and-operating-systems-can-use-tap-to-pay-on-iphone-and-accept-payments-through-viva-com-terminal.md)
- [How can I accept payments using Tap to Pay on iOS devices through Viva.com Terminal?](https://ukhelp.viva.com/en/articles/10006092-how-can-i-accept-payments-using-tap-to-pay-on-ios-devices-through-viva-com-terminal.md)
- [In which countries is the Tap to Pay on iPhone feature available?](https://ukhelp.viva.com/en/articles/10006094-in-which-countries-is-the-tap-to-pay-on-iphone-feature-available.md)
- [What does the “Try a Different Card” or “Unable to Read Card” error mean?](https://ukhelp.viva.com/en/articles/10006099-what-does-the-try-a-different-card-or-unable-to-read-card-error-mean.md)
- [What business information is linked to Apple?](https://ukhelp.viva.com/en/articles/10006101-what-business-information-is-linked-to-apple.md)
- [What is the Tap to Pay on iPhone Merchant ID?](https://ukhelp.viva.com/en/articles/10006103-what-is-the-tap-to-pay-on-iphone-merchant-id.md)
- [What is the PIN entry accessibility mode?](https://ukhelp.viva.com/en/articles/10006107-what-is-the-pin-entry-accessibility-mode.md)
- [Where can I find more information for the Tap to Pay on iPhone?](https://ukhelp.viva.com/en/articles/10006110-where-can-i-find-more-information-for-the-tap-to-pay-on-iphone.md)
- [What payment cards / payment schemes does Viva.com support?](https://ukhelp.viva.com/en/articles/10005895-what-payment-cards-payment-schemes-does-viva-com-support.md)
- [Demo Viva Terminal App](https://ukhelp.viva.com/en/articles/11001282-demo-viva-terminal-app.md)

## Devices

- [Viva.com Terminal POS - The Ideal Choice for Modern and Secure Transactions](https://ukhelp.viva.com/en/articles/10374281-viva-com-terminal-pos-the-ideal-choice-for-modern-and-secure-transactions.md): Find the perfect device for your business needs
- [Guide for Selecting Viva.com Devices](https://ukhelp.viva.com/en/articles/10374284-guide-for-selecting-viva-com-devices.md)
- [Ordering guide](https://ukhelp.viva.com/en/articles/10006014-ordering-guide.md)
- [Activate and Setup your devices](https://ukhelp.viva.com/en/articles/10374387-activate-and-setup-your-devices.md): General Information for Activation and Management of POS Devices
- [Transactions and Operations](https://ukhelp.viva.com/en/articles/10374396-transactions-and-operations.md)
- [How can I order a card terminal?](https://ukhelp.viva.com/en/articles/10374414-how-can-i-order-a-card-terminal.md)
- [How do I place a terminal order as an existing customer?](https://ukhelp.viva.com/en/articles/10010050-how-do-i-place-a-terminal-order-as-an-existing-customer.md)
- [Place a terminal order as a guest](https://ukhelp.viva.com/en/articles/10374471-place-a-terminal-order-as-a-guest.md)
- [When will I receive the card terminal I ordered?](https://ukhelp.viva.com/en/articles/10006018-when-will-i-receive-the-card-terminal-i-ordered.md): Managing Your Terminal Orders
- [Terminal Features](https://ukhelp.viva.com/en/articles/10374290-terminal-features.md)
- [Cancellation / Change of Details Before Delivery](https://ukhelp.viva.com/en/articles/10374482-cancellation-change-of-details-before-delivery.md)
- [How to check if you have purchased or rented your terminal](https://ukhelp.viva.com/en/articles/11388686-how-to-check-if-you-have-purchased-or-rented-your-terminal.md)
- [Ciontek and Sunmi card terminal activation](https://ukhelp.viva.com/en/articles/10006036-ciontek-and-sunmi-card-terminal-activation.md)
- [PAX card terminal activation](https://ukhelp.viva.com/en/articles/10374516-pax-card-terminal-activation.md)
- [Mini Card Reader \(blue lite\) activating and pairing](https://ukhelp.viva.com/en/articles/10006040-mini-card-reader-blue-lite-activating-and-pairing.md): Activating the Mini Card Reader During the Initial App Setup
- [Pocket Card Terminal activation and pairing](https://ukhelp.viva.com/en/articles/10006043-pocket-card-terminal-activation-and-pairing.md)
- [How can I activate my D200/S800/S900 card terminal?](https://ukhelp.viva.com/en/articles/10006045-how-can-i-activate-my-d200-s800-s900-card-terminal.md)
- [How do I activate my Android Ethernet card terminal?](https://ukhelp.viva.com/en/articles/10006047-how-do-i-activate-my-android-ethernet-card-terminal.md)
- [USB Host Cable for Mini Card Reader \(blue lite\) and Pocket Card Terminal](https://ukhelp.viva.com/en/articles/10010067-usb-host-cable-for-mini-card-reader-blue-lite-and-pocket-card-terminal.md)
- [How to set a new batch on my Android terminal?](https://ukhelp.viva.com/en/articles/10374616-how-to-set-a-new-batch-on-my-android-terminal.md)
- [Could my card terminal be connected wirelessly to the printer?](https://ukhelp.viva.com/en/articles/10006223-could-my-card-terminal-be-connected-wirelessly-to-the-printer.md)
- [Can I cancel a transaction through my terminal?](https://ukhelp.viva.com/en/articles/10374793-can-i-cancel-a-transaction-through-my-terminal.md): Refund Instructions on Terminal
- [Card Reader - Sleep Timeout](https://ukhelp.viva.com/en/articles/10374805-card-reader-sleep-timeout.md)
- [Decimal Amount Support](https://ukhelp.viva.com/en/articles/10374814-decimal-amount-support.md)
- [MultiPath functionality](https://ukhelp.viva.com/en/articles/10374818-multipath-functionality.md)
- [Connect to Wi-Fi](https://ukhelp.viva.com/en/articles/10374822-connect-to-wi-fi.md)
- [Lock Settings](https://ukhelp.viva.com/en/articles/10374826-lock-settings.md)
- [Viva.com Terminal application Autostart](https://ukhelp.viva.com/en/articles/10374830-viva-com-terminal-application-autostart.md)
- [Sleep settings](https://ukhelp.viva.com/en/articles/10374834-sleep-settings.md)
- [Pocket Card Terminal - Users' guide](https://ukhelp.viva.com/en/articles/10006052-pocket-card-terminal-users-guide.md)
- [Change POS Language](https://ukhelp.viva.com/en/articles/11484272-change-pos-language.md)
- [Troubleshooting Your Viva.com POS Devices](https://ukhelp.viva.com/en/articles/10006267-troubleshooting-your-viva-com-pos-devices.md)
- [Rejected Transactions](https://ukhelp.viva.com/en/articles/10006277-rejected-transactions.md)
- [Android Terminal Errors](https://ukhelp.viva.com/en/articles/10006269-android-terminal-errors.md)
- [Prolin terminals Errors](https://ukhelp.viva.com/en/articles/10006272-prolin-terminals-errors.md)
- [Tampered Device Message](https://ukhelp.viva.com/en/articles/10006367-tampered-device-message.md)
- [Network problems - WiFi / Hotspot \(Prolin S900/ D200\)](https://ukhelp.viva.com/en/articles/10006280-network-problems-wifi-hotspot-prolin-s900-d200.md)
- [Network Errors - WiFi/ Hotspot \(Android Card Terminals\)](https://ukhelp.viva.com/en/articles/10006284-network-errors-wifi-hotspot-android-card-terminals.md)
- [Network problem - Ethernet](https://ukhelp.viva.com/en/articles/10006286-network-problem-ethernet.md)
- [Network Problem - GPRS](https://ukhelp.viva.com/en/articles/10006292-network-problem-gprs.md)
- [Battery/Power Issue - Card Terminal Shuts Down](https://ukhelp.viva.com/en/articles/10006296-battery-power-issue-card-terminal-shuts-down.md)
- [Battery Issue - Card Terminal Not Charging](https://ukhelp.viva.com/en/articles/10006316-battery-issue-card-terminal-not-charging.md)
- [Battery Issue - Battery Depletion](https://ukhelp.viva.com/en/articles/10006354-battery-issue-battery-depletion.md)
- [Power Issue - The Terminal Shuts Down During Printing](https://ukhelp.viva.com/en/articles/10006302-power-issue-the-terminal-shuts-down-during-printing.md)
- [Battery/Power Issue - Ciontek Terminals](https://ukhelp.viva.com/en/articles/10006304-battery-power-issue-ciontek-terminals.md)
- [When I disconnect the wireless card terminal from the power, turns off. What should I do?](https://ukhelp.viva.com/en/articles/10006376-when-i-disconnect-the-wireless-card-terminal-from-the-power-turns-off-what-should-i-do.md)
- [Printing Issue](https://ukhelp.viva.com/en/articles/10006358-printing-issue.md)
- [Printing Issue - Faded Receipt](https://ukhelp.viva.com/en/articles/10006361-printing-issue-faded-receipt.md)
- [Printing Option is not Available - Ciontek Terminals](https://ukhelp.viva.com/en/articles/10006363-printing-option-is-not-available-ciontek-terminals.md)
- [How do I update PAX / Paydroid terminals? \(A50, A77, A80, A910, A920, A920PRO\)](https://ukhelp.viva.com/en/articles/10006070-how-do-i-update-pax-paydroid-terminals-a50-a77-a80-a910-a920-a920pro.md)
- [Updating D200/ S800/ S900](https://ukhelp.viva.com/en/articles/10006076-updating-d200-s800-s900.md)
- [Screen Issue - White / Broken Screen](https://ukhelp.viva.com/en/articles/10006364-screen-issue-white-broken-screen.md)
- [A contactless payment card cannot be read. What should I do?](https://ukhelp.viva.com/en/articles/10006096-a-contactless-payment-card-cannot-be-read-what-should-i-do.md)
- [What dimensions should my card terminal thermal paper have?](https://ukhelp.viva.com/en/articles/10006239-what-dimensions-should-my-card-terminal-thermal-paper-have.md)
- [For how long can I lease my card terminal?](https://ukhelp.viva.com/en/articles/10006245-for-how-long-can-i-lease-my-card-terminal.md)
- [I've been robbed/lost my card terminal. What am I supposed to do?](https://ukhelp.viva.com/en/articles/10006255-i-ve-been-robbed-lost-my-card-terminal-what-am-i-supposed-to-do.md)
- [Sample Receipts](https://ukhelp.viva.com/en/articles/10374847-sample-receipts.md)
- [Discontinuation of POS with Monthly Payment](https://ukhelp.viva.com/en/articles/10006253-discontinuation-of-pos-with-monthly-payment.md)
- [Order Cancellation](https://ukhelp.viva.com/en/articles/10775306-order-cancellation.md)
- [Terminal Replacement Due to Malfunction](https://ukhelp.viva.com/en/articles/10775316-terminal-replacement-due-to-malfunction.md)
- [POS Terminal Transfer](https://ukhelp.viva.com/en/articles/11496139-pos-terminal-transfer.md)
- [Sale Transaction Reversal](https://ukhelp.viva.com/en/articles/11501709-sale-transaction-reversal.md)
- [Card Reading Peripheral devices – what is \(and isn’t\) supported by Viva.com Terminal App](https://ukhelp.viva.com/en/articles/11872713-card-reading-peripheral-devices-what-is-and-isn-t-supported-by-viva-com-terminal-app.md)

## Smart Checkout

- [Smart Checkout integration guide](https://ukhelp.viva.com/en/articles/10383304-smart-checkout-integration-guide.md)
- [What is e-commerce?](https://ukhelp.viva.com/en/articles/10005960-what-is-e-commerce.md)
- [Accept payments on your e-shop with Viva.com](https://ukhelp.viva.com/en/articles/10005981-accept-payments-on-your-e-shop-with-viva-com.md)
- [What are the benefits of your online payment platform?](https://ukhelp.viva.com/en/articles/10005988-what-are-the-benefits-of-your-online-payment-platform.md)
- [I do not have an e-shop, can I accept card payments?](https://ukhelp.viva.com/en/articles/10005994-i-do-not-have-an-e-shop-can-i-accept-card-payments.md)
- [Can I use the Viva.com logo on my website?](https://ukhelp.viva.com/en/articles/10005999-can-i-use-the-viva-com-logo-on-my-website.md)
- [Smart Checkout FAQs](https://ukhelp.viva.com/en/articles/11501822-smart-checkout-faqs.md)
- [Getting started with a sandbox/demo account](https://ukhelp.viva.com/en/articles/10006008-getting-started-with-a-sandbox-demo-account.md)
- [How to register a Production \(live\) account](https://ukhelp.viva.com/en/articles/10006013-how-to-register-a-production-live-account.md)
- [Where can I find the source code?](https://ukhelp.viva.com/en/articles/10006015-where-can-i-find-the-source-code.md)
- [Where to Find Credentials for Smart Checkout](https://ukhelp.viva.com/en/articles/10383278-where-to-find-credentials-for-smart-checkout.md)
- [Source for Online payments](https://ukhelp.viva.com/en/articles/10383283-source-for-online-payments.md)
- [Find your Merchant ID and API Key](https://ukhelp.viva.com/en/articles/10383275-find-your-merchant-id-and-api-key.md)
- [Multicurrency](https://ukhelp.viva.com/en/articles/10005964-multicurrency.md)

## Plugins

- [Getting Started with Viva.com Plugins](https://ukhelp.viva.com/en/articles/10383379-getting-started-with-viva-com-plugins.md)
- [Which e-commerce plugins are supported?](https://ukhelp.viva.com/en/articles/10006051-which-e-commerce-plugins-are-supported.md)
- [Integrating Viva.com with Shopify Smart Checkout Plugin](https://ukhelp.viva.com/en/articles/10006053-integrating-viva-com-with-shopify-smart-checkout-plugin.md)
- [Integrating Viva.com with WooCommerce](https://ukhelp.viva.com/en/articles/10006058-integrating-viva-com-with-woocommerce.md)
- [Integrating Viva.com with PrestaShop Smart Checkout Plugin](https://ukhelp.viva.com/en/articles/10006060-integrating-viva-com-with-prestashop-smart-checkout-plugin.md)
- [Integrating Viva.com with Magento Smart Checkout Plugin](https://ukhelp.viva.com/en/articles/10006066-integrating-viva-com-with-magento-smart-checkout-plugin.md)
- [Where I can find the logs for the "Viva.com for WooCommerce" plugin?](https://ukhelp.viva.com/en/articles/10006077-where-i-can-find-the-logs-for-the-viva-com-for-woocommerce-plugin.md)
- [Shopware 6 Smart Checkout plugin](https://ukhelp.viva.com/en/articles/11582428-shopware-6-smart-checkout-plugin.md)

## Integrations

- [Integrations](https://ukhelp.viva.com/en/articles/10383439-integrations.md)
- [Integrating with Viva.com Smart Checkout](https://ukhelp.viva.com/en/articles/10006119-integrating-with-viva-com-smart-checkout.md)
- [What is the Card Verification functionality?](https://ukhelp.viva.com/en/articles/10006123-what-is-the-card-verification-functionality.md)
- [Viva.com Χ Oracle](https://ukhelp.viva.com/en/articles/9503814-viva-com-χ-oracle.md)

## ISV / Marketplace

- [ISV Partner Program](https://ukhelp.viva.com/en/articles/10006163-isv-partner-program.md)
- [Marketplace solutions](https://ukhelp.viva.com/en/articles/10006150-marketplace-solutions.md)

## Security

- [How we protect you](https://ukhelp.viva.com/en/articles/10484202-how-we-protect-you.md)
- [I got a suspicious email asking for my credentials. What should I do?](https://ukhelp.viva.com/en/articles/10006169-i-got-a-suspicious-email-asking-for-my-credentials-what-should-i-do.md)
- [Is my money safe?](https://ukhelp.viva.com/en/articles/10006173-is-my-money-safe.md)
- [What should I do to ensure safe and secure online banking?](https://ukhelp.viva.com/en/articles/10006176-what-should-i-do-to-ensure-safe-and-secure-online-banking.md)
- [What should I do to ensure secure mobile banking?](https://ukhelp.viva.com/en/articles/10006182-what-should-i-do-to-ensure-secure-mobile-banking.md)
- [Is my private information safe?](https://ukhelp.viva.com/en/articles/10006186-is-my-private-information-safe.md)
- [I would like my personal details to be deleted.](https://ukhelp.viva.com/en/articles/10006189-i-would-like-my-personal-details-to-be-deleted.md)
- [Do you share my info with third parties?](https://ukhelp.viva.com/en/articles/10006192-do-you-share-my-info-with-third-parties.md)
- [What personal data of mine is collected?](https://ukhelp.viva.com/en/articles/10006194-what-personal-data-of-mine-is-collected.md)
- [What is the Cookies policy applied by the company?](https://ukhelp.viva.com/en/articles/10006197-what-is-the-cookies-policy-applied-by-the-company.md)
- [What is 3D Secure and how does it work?](https://ukhelp.viva.com/en/articles/10006201-what-is-3d-secure-and-how-does-it-work.md)
- [What is PSD2?](https://ukhelp.viva.com/en/articles/10006203-what-is-psd2.md)
- [What is SCA?](https://ukhelp.viva.com/en/articles/10006206-what-is-sca.md)

## General Info

- [Contact with Viva.com](https://ukhelp.viva.com/en/articles/10006240-contact-with-viva-com.md)
- [Bank holiday days](https://ukhelp.viva.com/en/articles/11503026-bank-holiday-days.md)
- [How we support our customers in vulnerable circumstances \(FCA\)](https://ukhelp.viva.com/en/articles/10006235-how-we-support-our-customers-in-vulnerable-circumstances-fca.md)
- [How to submit a complaint | UK](https://ukhelp.viva.com/en/articles/10006238-how-to-submit-a-complaint-uk.md)
- [Where can I find the Terms & Conditions of Viva.com Ltd?](https://ukhelp.viva.com/en/articles/10006226-where-can-i-find-the-terms-conditions-of-viva-com-ltd.md)
- [Why is Viva Group contacting me?](https://ukhelp.viva.com/en/articles/10006229-why-is-viva-group-contacting-me.md)
- [Viva.com Partnerships with ISV Partners](https://ukhelp.viva.com/en/articles/11521239-viva-com-partnerships-with-isv-partners.md)
- [Why was this change necessary?](https://ukhelp.viva.com/en/articles/10006250-why-was-this-change-necessary.md)
- [Do I need to take any action?](https://ukhelp.viva.com/en/articles/10006254-do-i-need-to-take-any-action.md)
- [When did this transition take place?](https://ukhelp.viva.com/en/articles/10006257-when-did-this-transition-take-place.md)
- [What changes have occurred for me as a customer due to this transition?](https://ukhelp.viva.com/en/articles/10006261-what-changes-have-occurred-for-me-as-a-customer-due-to-this-transition.md)
- [Can I choose not to transition if not satisfied with this change?](https://ukhelp.viva.com/en/articles/10006264-can-i-choose-not-to-transition-if-not-satisfied-with-this-change.md)
- [Is Viva Wallet.com Limited a Bank?](https://ukhelp.viva.com/en/articles/10006265-is-viva-wallet-com-limited-a-bank.md)