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Can I cancel a transaction through my terminal?
Can I cancel a transaction through my terminal?

Refund Instructions on Terminal

Updated over a week ago

Android Terminals: Ξ‘920 Pro, A920, A910, Ξ‘80, A50, A77

  • Select the three parallel lines to enter the Menu.

  • Select "Refund".

  • Swipe the customer's card.

  • All transactions with this card will appear.

  • Select the transaction you want to refund.

Ciontek Terminals: CS50C, Ciontek CS30PRO, Ciontek CS30PRO with professional scanner

  • Press the "Refund" option located at the bottom of the terminal's screen.

  • You can either manually enter the card number or swipe the card by selecting "Read Customer Card".

  • All transactions with this card will appear.

  • Select the transaction you want to refund.

Prolin Terminals: S900, S800, D200

  • Select "Menu" and then Cancel Transaction.

  • Select/Swipe the card on your terminal.

  • All transactions with this card will appear.

  • Select the transaction you want to refund.

Terminals VX520, VX675 - The process is not supported on these terminals, and you will need to perform the refund/cancellation through your account.

You can always refund/cancel a transaction through your account by selecting Sales β†’ Transactions. Once you find the desired transaction, select Reversal to refund either part or the entire amount. See detailed instructions here.

Related Articles
Where can I see my sales transactions?
Cancel/Refund a Transaction
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Terminals, transactions, cards, and features that support Surcharge
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