If your terminal's printer is producing receipts that are faded or barely visible, follow these steps to resolve the problem:
After turning off and unplugging your terminal:
➡️Check Thermal Printing Ribbon
Confirm Proper Placement: Check if the thermal printing ribbon is correctly installed.
Repositioning: If the ribbon is not properly positioned, reposition it correctly. Scrape the outer edge of the ribbon with a metal object to see if the receipt darkens.
Contact Customer Support: If the issue persists after repositioning, contact customer support for further assistance.
→For S900, S800 Terminals
Take a Photo: Take a photo of the receipt and send it to us via email or chat for further inspection.
→For A920, A910, A80 Terminals
Printing Settings:
Go to the menu: System > Settings > Printer.
Change the print quality to high.
Test Print: Try printing a test receipt.
Take a Photo: If the print quality does not improve, take a photo of the receipt and send it to us via email or chat for further inspection.
If, after the above, the problem persists, please contact one of our representatives for further verification stating the steps you have taken.