If you would like to cancel a transaction or request a refund for a product or service you purchased, we recommend that you first contact the business (merchant) in writing and ask them to cancel the transaction or issue a refund.
If the merchant does not resolve the issue
If you cannot reach an agreement with the merchant, you can contact one of our representatives and request a transaction dispute. Please explain why you wish to dispute the charge and provide any communication you have had with the merchant.
Common reasons for a dispute
You may wish to dispute a transaction if:
You did not receive the product or service you paid for.
You received a different product than expected or the product was misleading.
You paid using another payment method (for example, a different card or cash).
You were charged for a subscription that you had already cancelled.
A refund or credit expected from the merchant has not been completed.
Chargeback fees
Charges related to chargebacks are detailed in the Viva.com Pricing List.
Still need help? Our team is here to support you. Please contact us via the Chat with us option in your Viva.com account.