If the transfer you are attempting to execute is not completed successfully, please ensure that the amount you are trying to transfer, including any fees, is available in your viva.com account.
In the case of rejection of instant payments by the Beneficiary bank, and where possible, the payment will be routed through the next available method. You will be informed of the date and time of the transaction if it cannot be completed immediately.
To avoid delays or rejections of instant payments, it is very important that the beneficiary's name you have registered on your viva.com account matches exactly the name of the beneficiary at their bank. Due to increased checks, if the names do not match exactly, the transfer is likely to be rejected.
If a message appears stating that the account requires verification, while the verification process has already been completed and the transfer is not being finalized, first check if you have received any email. If not, please contact one of our representatives for further assistance.