Trustly provides the ability to make online payments directly from your bank account in a secure way. In addition to allowing for quick and easy payments, no sign-up or software installation is required.
Trustly is a licensed payment institution authorized and supervised by the Swedish Financial Supervisory Authority. It holds a European Payment Services Provider (PSP) license under the Payment Services Directive. A Trustly payment uses strong two-factor authentication.
➡️ Key benefits of offering Trustly as a payment method are:
Availability: 525 million consumers reached, 6.3 thousand connected banks
Flexibility: There is no need for users to carry bank cards
Easy to use: Customers experience a seamless and secure experience within a Trustly-hosted site
Get started quickly: There is no need for the merchant to have an account with Trustly
How it works
How it works
Steps:
At the checkout, the customer chooses Trustly as their preferred payment method:
The customer is then redirected to a Trustly-hosted bank selector page:
Before proceeding with the payment, the consumer has the option to save their details for future purchases:
The consumer continues to the bank authentication page:
On the bank page, the consumer grants access to their bank before the payment is initiated:
They authenticate via SCA:
Access to the bank is confirmed and the consumer redirects back to Trustly:
On the Trustly page, the consumer continues with the payment:
They redirect to their bank where they see the payment details and confirm the payment:
They authorize the payment using SCA:
The payment is confirmed and the consumer is redirected to the merchant’s page:
➡️ Details
Merchant's account: Merchants do not need to have an account with Trustly.
Payment method type: Asynchronous - payments are not confirmed immediately, it may take up to 7 days to receive payment confirmation. You need to set up webhooks to get notified of asynchronous payments
Refunds: Supports partial and full refunds
Recurring payments: Not yet supported
Pre-authorizations: Not yet supported
0% Cashback: Not supported
MOTO: Not supported
Cancellation: Supports cancellation
Disputes: Supported
DCC: Not supported
Surcharge: Not supported
Tipping: Not supported
Installments: Not supported
Tokenization: No
Restricted MCC: Some Merchant Categories are not eligible to have Trustly activated
Μerchant countries: Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, Poland, Portugal, Spain, Sweden & United Kingdom
Customer countries: Austria, Czech Republic, Denmark, Finland, Germany, Netherlands, Poland, Portugal, Spain, Sweden & United Kingdom
Pricing: Please refer to our pricing page from your country under the main navigation for more information.
Settlement: Customer payments are deposited the next day into your business account for confirmed payments / successful transactions (i.e. have statusId = F)
Cross-currency payments: Not yet supported
Additional notes: The Email address and Customer Name fields within Smart Checkout are optional
➡️ How to activate Trustly
This payment method is available upon positive review of your request. For more information, please contact your Viva sales representative. Alternatively, you can contact us directly via our live chat facility, by simply clicking on the Live Chat in your account.
➡️ Restricted Merchant Categories (MCC)
Mcc
Mcc
5094 Precious Stones and Metals, Watches and Jewelry
5122 Drugs, Drug Proprietors, and Druggist’s Sundries
5499 Misc. Food Stores – Convenience Stores and Specialty Markets
5912 Drug Stores and Pharmacies
5962 Direct Marketing – Travel Related Arrangements Services
5966 Direct Marketing- Outbound Telemarketing Merchant
5967 Direct Marketing – Inbound Teleservices Merchant
5999 Miscellaneous and Specialty Retail Stores
7322 Debt collection
7996 Amusement Parks, Carnivals, Circuses, Fortune Tellers
9223 Bail and Bond Payments
➡️ Get Support
If you would like to integrate with Viva, or if you have any queries about our products and solutions, please see our Contact & Support page to see how we can help!