➥Can I have a Viva.com account without having an Account Number / Sort Code?
Yes, you can have a fully functional Viva.com account without an IBAN designator. Your account will support outgoing bank transfers, and you can still transfer money through your accounts as normal.
➥What are the benefits of having an Account Number / Sort Code?
Having an IBAN designator (Account number and sort code) allows you to receive incoming transfers from external accounts.
➥Does the charge apply to the account or per Account Number / Sort Code?
The charge applies per IBAN. A merchant can have more than one IBAN (Account Number / Sort Code) associated with their account.
➥Can I request an Account Number / Sort Code if I haven’t applied until now?
On 1/7/2024, customers who have not requested an Account Number / Sort Code will receive a notification on their account UI informing them about the deactivation of their IBANs and the possibility to activate one along with an account number and sort code.
➥Will a merchant be able to deactivate the Account Number / Sort Code subscription?
Yes, a merchant will be able to deactivate the Account Number / Sort Code subscription, and it will take effect at the end of the billing period.
➥How can I make a request for an Account Number / Sort Code?
A merchant will be able to make a request from the Main page of their viva.com account. Only the admin of the account can make the request.
➥How will I be notified about my Account Number / Sort Code request?
The reply will be visible on the notification feed of the viva.com account dashboard.
➥When will the account number and sort code, be charged?
The Account Number / Sort Code will be charged at the end of each month. (Monthly charge: £10.00)
➥How will the Account Number / Sort Code be charged?
The amount will be deducted from your account
➥How can I top up my account without an Account Number / Sort Code?
A customer can use Quick Pay, Deposit money with card (Pay-
In) and Payment Notification.