Note: The IBAN and Sort Code are no longer available, excluding customers who already had an active IBAN.
➥Can I have a Viva.com account without having a Sort Code?
Yes, you can have a fully functional Viva.com account without an IBAN designator. Your account will support outgoing bank transfers, and you can still transfer money through your accounts as normal.
➥Does the charge apply to the account or per Account Number?
The charge applies per IBAN. A merchant can have more than one IBAN (Account Number) associated with their account.
➥Will a merchant be able to deactivate the Account Number subscription?
Yes, a merchant will be able to deactivate the Account Number subscription, and it will take effect at the end of the billing period.
To proceed with the deactivation, please submit your request to Customer Support.
➥When will the account number, be charged?
The Account Number will be charged at the end of each month. (Monthly charge: £10.00)
➥How is the Account Number charged?
The amount will be deducted from your account
➥How can I top up my account without an Account Number?
A customer can use Quick Pay, Deposit money with card (Pay-
In) and Payment Notification.