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FAQs about Account Number & Sort Code policy
FAQs about Account Number & Sort Code policy
Updated over 2 weeks ago

Can I have a Viva.com account without having an Account Number / Sort Code?

Yes, you can have a fully functional Viva.com account without an IBAN designator. Your account will support outgoing bank transfers, and you can still transfer money through your accounts as normal.

What are the benefits of having an Account Number / Sort Code?

Having an IBAN designator (Account number and sort code) allows you to receive incoming transfers from external accounts.

Does the charge apply to the account or per Account Number / Sort Code?

The charge applies per IBAN. A merchant can have more than one IBAN (Account Number / Sort Code) associated with their account.

Will a merchant be able to deactivate the Account Number / Sort Code subscription?

Yes, a merchant will be able to deactivate the Account Number / Sort Code subscription, and it will take effect at the end of the billing period.

To proceed with the deactivation, please submit your request to Customer Support.

When will the account number and sort code, be charged?

The Account Number / Sort Code will be charged at the end of each month. (Monthly charge: £10.00)

How is the Account Number / Sort Code charged?

The amount will be deducted from your account

How can I top up my account without an Account Number / Sort Code?

A customer can use Quick Pay, Deposit money with card (Pay-

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