Can I have a Viva.com account without having an Account Number / Sort Code?
Yes, you can have a fully functional Viva.com account without an IBAN designator. Your account will support outgoing bank transfers, and you can still transfer money through your accounts as normal.
What are the benefits of having an Account Number / Sort Code?
Having an IBAN designator (Account number and sort code) allows you to receive incoming transfers from external accounts.
Does the charge apply to the account or per Account Number / Sort Code?
The charge applies per IBAN. A merchant can have more than one IBAN (Account Number / Sort Code) associated with their account.
Can I request an Account Number / Sort Code if I haven’t applied until now?
On 1/7/2024, customers who have not requested an Account Number / Sort Code will receive a notification on their account UI informing them about the deactivation of their IBANs and the possibility to activate one along with an account number and sort code.
Will a merchant be able to deactivate the Account Number / Sort Code subscription?
Yes, a merchant will be able to deactivate the Account Number / Sort Code subscription, and it will take effect at the end of the billing period.
How can I make a request for an Account Number / Sort Code?
A merchant will be able to make a request from the Main page of their viva.com account. Only the admin of the account can make the request.
How will I be notified about my Account Number / Sort Code request?
The reply will be visible on the notification feed of the viva.com account dashboard.
When will the account number and sort code, be charged?
The Account Number / Sort Code will be charged at the end of each month. (Monthly charge: £10.00)
How will the Account Number / Sort Code be charged?
The amount will be deducted from your account
How can I top up my account without an Account Number / Sort Code?
A customer can use Quick Pay, Deposit money with card (Pay-
In) and Payment Notification.