Viva.com

What is Viva.com?

Top Reasons to Choose Viva.com for Your Business

Viva.com vs. our competitors. What Sets Us Apart in Payment Services.

General Information, Account Registration/Login, Account Settings, etc. 

Getting started

Viva.com account registration process

Viva.com Account's features

General Overview

How to verify your business account, attach documents within the account, etc.

Account Verification

Why was my application to open a business account at Viva.com rejected?

Which documents are required to verify my account?

Verification Process – How can I verify my account?

Verification Process

What is Remote Identity Verification?

Instructions for unassisted Remote Identity Verification

Remote Identity Verification

What is the Beneficial Ownership Declaration and why should I submit it in the United Kingdom?

Questionnaire for PSP/ MSB Companies

Questionnaire for PEP customers

Questionnaire for Platform Account

Questionnaire for Gambling Companies

What is FATCA?

What is CRS?

Beneficial Ownership Declarations / Questionaires / FATCA-CRS

How can I log in to my business account?

I forgot my password. How do I reset it?

I have no longer access to my registered phone, how can I change it?

I forgot my username. What should I do?

I am trying to complete my registration, but my password is not being accepted.

Login to your account

Account Management

How can I add a Beneficiary to my viva.com account?

How do I change my account's password?

How do I create an additional business account?

How do I change my registered E-mail address?

How do I change my registered mobile number?

How can I change the trade name of my business in my account?

How can I change the business address of my viva.com account?

How can I change the Contact Person (administrator) of my business account?

How to upgrade from a viva.com Business Profile to a viva.com Business Account

How can I delete a bank account from another bank linked to my Viva.com account?

What should I do if my ID details do not match those of my business account?

Account number and sort code (IBAN) Activation / Deactivation

Change your Plan

Account Settings

Which reports are available in my viva.com account?

Clearance Report

Monthly Financial Statement

Business Card Extrait

Monthly Account Statement

Card Expenses

Daily Sales Export

Reports

In case of an account owner's death, how can the beneficiaries transfer any funds available?

Inactive account

How can I close (deactivate) my viva.com account?

Account Closure and Inactivity

How do I get an Account number & Sort code proof for my viva.com account?

How do I get a balance certificate for my business account?

Declarations and certificates

viva.com Mobile App

What kind of transactions can I perform through my viva.com App?

Viva.com mobile app

Can I open a payroll account for my employees?

Additional Information

What is Interchange ++?

Plans FAQ's

FAQs about Account Number & Sort Code policy

Plans

What is the Tier Pricing Model?

What are the commissions and how are your charges determined?

Sales transaction commission, how fees are determined, 0% commission, etc.

Pricing

Go to viva.com

Find answers and get help from Intercom Support and Community Experts

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

English