Can I have a Viva.com account without having an IBAN?
Yes, you can have a fully functional Viva.com account without an IBAN designator. Your account will support outgoing bank transfers, and you can still transfer money through your accounts as normal.
What are the benefits of having an IBAN?
Having an IBAN designator (Account number and sort code) allows you to receive incoming transfers from external accounts.
Does the charge apply to the account or per IBAN?
The charge applies per IBAN. A merchant can have more than one IBAN associated with their account.
Can I request an IBAN if I haven’t applied until now?
On 1/7/2024, customers who have not requested an IBAN will receive a notification on their account UI informing them about the deactivation of their IBANs and the possibility to activate one along with an account number and sort code.
Will a merchant be able to deactivate the IBAN subscription?
Yes, a merchant will be able to deactivate the IBAN subscription, and it will take effect at the end of the billing period.
How can I make a request for an IBAN?
A merchant will be able to make a request from the Main page of their viva.com account. Only the admin of the account can make the request.
How will I be notified about my IBAN request?
The reply will be visible on the notification feed of the viva.com account dashboard.
When will the IBAN, account number and sort code, be charged?
The IBAN will be charged at the end of each month. (Monthly charge: £10.00)
How will the IBAN be charged?
The amount will be deducted from your account
How can I top up my account without an IBAN?
A customer can use Quick Pay, Deposit money with card (Pay-
In) and Payment Notification.