➽Adding Users to Your Account
In most cases, you may need other people, such as your accountant or staff members, to access your account.
You can add users to your Account only through our e-banking platform. Visit Viva.com, log in to your account, and navigate to the left menu Settings → Users. You can use the New User button located in the top-right corner of the window.
Note: When creating a new user, you can restrict their permissions based on their role. Learn more about the available roles here.
➽ Accessing Your New Account
Once your account setup is complete, you can log in quickly and easily:
Via Self-Care Platform: To log in through the self-care platform, follow the steps outlined here.
Via Banking App: Download the app from Google Play or the App Store and log in from your mobile device for instant access to your account.
Once your Viva.com account is activated, follow these steps to configure your services correctly. Find steps and relevant links below:
For ordering a terminal device: Check available terminal device options here.
For enabling payments on your online store: Read detailed instructions here.
For accepting online payments without an e-commerce store: Use services like Payment Notification or Quick Pay.
For cards and corporate expenses: You can instantly activate your digital business cards through the Viva.com app and add it to your digital wallet. Learn more about managing cards and corporate expenses here.
This process usually takes only a few minutes, and you’ll soon have a fully operational account ready to accept payments. We are here to make your experience with Viva.com smooth and enjoyable!
➽ About your Viva.com account and IBAN
➽ Reports
An extensive list of reports is available, allowing you to review, monitor, and reconcile your payments and money transfers with all your other activities.
Sales Transactions:
Go to Sales → Transactions. Click on the Advanced Search option in the top-right corner of your screen. Advanced Search allows for more detailed queries based on transaction types, fraudulent transactions, etc.Other Reports:
Navigate to Sales → Reports to access an extensive list of reports, including cleared transactions, monthly financial statements, invoices, card expenses, and more. You can even download CSV files to import directly into your ERP software for updates on fund transfers.
Learn more here.
➽ Support and Assistance
The Viva.com team is here to assist you with any needs! If you require help or have questions about setting up your account or using our services, simply reach out to our dedicated chatbot, available at the bottom-right corner of the Viva.com website.
If you already have a Viva.com account, log in, select "Contact Us" from the menu, and connect with us via the chatbot for immediate, personalized, and efficient support.