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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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What is Viva.com?

Top Reasons to Choose Viva.com for Your Business

Viva.com vs. our competitors. What Sets Us Apart in Payment Services.

Getting started

Viva.com account registration process

Viva.com Account's features

Invited Signatory

Getting Started: Viva.com Onboarding & Activation Guide

General Overview

Account Verification

Verification Process

Remote Identity Verification

Beneficial Ownership Declarations / Questionaires / FATCA-CRS

How can I log in to my business account?

Reset your Viva.com account password

I have no longer access to my registered phone, how can I change it?

I forgot my username. What should I do?

I’m trying to complete the creation of my account, but an error appears

Login to your account

Account Management

Account Settings

Reports

Declarations and certificates

Account Closure and Inactivity

Viva.com Mobile App

What kind of transactions can I perform through my Viva.com app?

Viva.com mobile app

Can I open a payroll account for my employees?

Additional Information

What is Interchange ++?

Plans FAQs

Subscription Plans

What is the Tier Pricing Model?

What are the commissions and how are your charges determined?

Pricing

Sending and Receiving Funds

Moving funds: Adding funds to your Viva.com Account

Moving funds: Sending funds from Viva.com Accounts

Moving funds: Moving funds between wallets

How can I transfer funds to another bank?

How do I cancel an outgoing bank transfer?

How can I transfer money between my own Viva.com Accounts?

Printing Proof of Transfer and Transfer Instructions

Why is my funds transfer being rejected?

How can I transfer money from my Viva.com Account to a Viva.com Account?

Automatic Payouts

Confirmation of Payee (CoP)

Transferring Funds

How can I deposit funds to my Viva.com Account?

Deposit money with card

Depositing Funds

Can I get a payment receipt from my account?

Payments

How can I modify my account limits?

How can I view all the transactions in my business account?

I see a difference in my available account balance. What happened?

What is the One Time Password (OTP) that is required during my transaction?

Accepting payments

Accepting Payments

How can I accept payments from my customers?

Where can I see my sales transactions?

How do I find my failed sales transactions?

Real-Time Settlement & Clearance

What is cashback?

Can I accept payments with Diners/ Discover cards via my card terminal?

I'm experiencing Amex acceptance issues, what should I do?

Can I accept transactions signed by the card holder on the receipt?

I'm experiencing JCB acceptance issues, what should I do?

Sales Transactions

Getting started with Payment Notifications

Getting started with Quick Pay

Getting started with Virtual Terminal

Payment tools

Payment Methods

Local/ Alternative payment methods

Digital Wallets

What is the dispute process?

How do I monitor the process of a dispute?

What should I do if I receive a dispute notification?

How can I prevent disputes?

Disputed Transactions - Document Submission Guide for Merchants

Handling Klarna Disputes

Transaction Disputes - Business

Unlock Business Efficiency with Viva.com Business Cards

Debit Cards

Viva.com business debit card

How can I order a physical debit card and when will I receive it?

What is Viva Employee Debit Card

General overview

Debit Card Activation

How can I view my debit card's PIN?

Lock Card

Where can I view my card details?

I want to delete one of my digital cards

How can I get a cardholder certificate for my card?

Guide to Common Error Codes for Card Activation

What should I do if my card is stolen, lost, or damaged?

How to Manage Transactions, Balance, and Topping-Up the Viva Employee Debit Card