Supported and unsupported devices
Peripheral device | Supported? | Details |
Secure Card Reader PIN (SCRP) devices | Yes | Only the Mini Card Reader (Bluelight) is currently supported. |
Magnetic-stripe readers (MSR) | No | Non-PTS MSR devices are not supported. |
USB card readers / dongles | No | The Viva.com Terminal app does not expose USB host mode. |
External PIN pads | No | Only built-in, on-screen PIN CVM (Cardholder Verification Method) is supported. |
How to use your card reader safely
Pair your reader only through the Viva.com Terminal app's pairing process.
Check your reader before each use for any signs of tampering.
Keep the Terminal app updated to receive the latest updates, including firmware checks for the reader.
Report a lost or stolen reader immediately by contacting Viva.com Customer Support.
Important: Connecting a non-approved device (such as a generic magnetic-stripe or USB reader) breaches the Viva.com Terms & Conditions and may result in chargeback liability or service suspension.
Still need help? Our team is here to support you. Please contact us via the Chat with us option in your Viva.com account.