Guide to Common Error Codes for Card Activation

If you tried to activate your card (Business or Employee) but an error code appeared, check the following table:

ERROR CODE	DISPLAY REASONS
11051	Incorrect entry of activation code  Attempt of activating in an account of another country The card is: Active, Expired, Locked, or Cancelled
11052	Incorrect entry of the last 4 digits of the card
11053	You are an employee user of the account, without the card admin role You are an employee user of the account and you are trying to activate a business debit card  You are the account administrator and you are trying to activate a personalized employee debit card
11054	Card activation is not available in your country
11055	Other employee's details have been entered when ordering the card
11056	The card is already activated in another account
11066	The account does not support the "Digital Card Creation"
11067	Valid activation code & last 4 digits but card is created for another country code
11068	Valid activation code but card is already activated
3717	The duration of the code you received to activate your card via SMS has expired

If you checked the above table and did not find the error code, you will need to contact us by sending an E-mail to support@viva.com from your registered E-mail address, so that we further assist.

What types of cards are available and how can I order them?

What is the viva.com business debit card?

How can I activate my business debit card?

How can I activate an Employee Debit Card?

What kind of transactions can I perform through my viva.com App?