With Viva.com Tap on Any Device, you can accept payments using an iPhone or an NFC-enabled Android device.
If you prefer a dedicated payment device or need a device for a specific purpose, visit our Viva.com store.
Υou can either:
Buy the device, or
Order it with a subscription.
Shipping is free.
Ordering a device with a subscription
A subscription allows you to get a device without paying its full cost upfront.
To order a device with a subscription, you must:
Have a verified Viva.com account.
Have sufficient funds in your Viva.com account for the first payment.
The first payment can only be made using funds available in your Viva.com account.
If you need to add funds, you can:
Transfer money from another bank account.
Add money using a payment card.
Subscriptions are available in all countries and for most devices offered in the Viva.com store.
Note: In the UK, device subscriptions are not available to sole proprietors or associations for compliance reasons.
Delivery and device setup
Orders are usually shipped on the same or next working day and usually arrive within 2–3 days.
You can follow the progress of your order by email or through your Viva.com account.
Almost all devices offered in the Viva.com store use the Viva.com Terminal app and come with the app pre-installed.
To activate and set up your device, follow the instructions here.
Invoices and statements
The documents you receive depend on whether you bought your device or ordered it with a subscription.
If you bought your device:
Sales orders are shipped and invoiced by our partners, who are also responsible for after-sales support. You will find the invoice in the package containing your device.
If you ordered your device with a subscription:
Subscription orders are shipped by Viva.com. Subscription fees are payment fees and are included in the monthly statement available in your account at the end of the month. See here for instructions on finding your statement.
Ending your subscription
You can end your subscription at any time.
If your transactions have generated enough revenue for Viva.com to cover the cost of the device, you do not need to pay a termination fee.
If they have not, you need to pay the difference as a termination fee.
After ending the subscription, you can keep the device.
Returns, replacements and repairs
What happens if there is a problem with your device depends on when you report it.
If you report a problem within 14 days
If you report the problem within 14 calendar days of receiving your shipment, you can return the device. The device will be replaced if:
The packaging is intact.
All contents are included.
If you report a problem after 14 days
If you report the problem more than 14 calendar days after receiving your shipment, you are not entitled to a replacement device. You will normally need to return the device for repair.
For details on returning or cancelling your order, see here.
Still need help? Our team is here to support you. Please contact us via the Chat with us option in your Viva.com account.