In the unlikely event your Viva.com Debit Card is lost or stolen, you need immediately to proceed to its cancellation.
This can be done either by reaching out to one of our representatives or by following the steps below:
Log in to your account.
From the Dashboard page, locate your card’s icon on the right hand-side and click
on Settings and Delete.
Choose the reason for card cancellation and Continue.
Authorise the card cancellation request within your Viva.com Mobile app.
Your Viva.com Debit Card has been cancelled.
What should I do if my card is damaged?
If your card has been damaged and is not working properly, for example, if it has become demagnetized, you can proceed with deleting it by following the steps above and then order a new card.
Alternatively, if you still have the card in your possession, you can add it to a supported digital wallet, such as Google Wallet or Apple Pay, and continue using it through your mobile device for contactless payments.
You can also use your digital wallet to withdraw cash from compatible ATMs that support contactless transactions.