➥Check the Message on the Screen
Look at the message displayed on the device's screen. The most common messages are:
PED TAMPERED > ALL KEYS WERE CLEARED
TAMPERED > ENTER PASSWORD
➥Note the Model and Serial Number
Check the model and serial number of your device. This will help identify the issue.
➥Report Any Incidents
Inform us if the message appeared suddenly or if there was a prior incident, such as:
Water spilled on the device
The terminal fell on the floor
It appeared during a transaction
There was a power outage while the terminal was charging
➥Contact Customer Service
If, after the above, the problem persists, please contact one of our representatives for further verification stating the steps you have taken.