Check the Message on the Screen
Look at the message displayed on the device's screen. The most common messages are:
PED TAMPERED > ALL KEYS WERE CLEARED
TAMPERED > ENTER PASSWORD
Note the Model and Serial Number
Check the model and serial number of your device. This will help identify the issue.
Report Any Incidents
Inform us if the message appeared suddenly or if there was a prior incident, such as:
Water spilled on the device
The terminal fell on the floor
It appeared during a transaction
There was a power outage while the terminal was charging
Contact Customer Service
Please contact customer service for further assistance, providing all the information above.