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How can I activate my PAX card terminal?

You can activate your PAX card terminal using an activation code through your Viva.com account or the Viva.com app.
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This activation method applies to the following models:
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PAX A35, A77, A80, A910, A920 Pro and IM304G.
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To get started:

  1. Turn on your card terminal.

  2. On the activation screen, select User Activation Code.

  3. Make a note of the activation code displayed on your terminal.

  4. Follow one of the activation methods below.

Option 1: Through your Viva.com account

  1. Log in to your Viva.com account.

  2. Navigate to Sales > Physical Payments > Card Terminals.

  3. Select New Card Terminal at the top-right of the screen.

  4. Enter the activation code displayed on your terminal and select Next.

  5. A message will appear asking you to Finish setting up on your device.

  6. Confirm the activation prompt displayed on your terminal.

  7. Complete any remaining setup steps on your device.

Depending on your terminal model, additional setup may include connecting external card readers, enabling MOTO or QR code functionality, and configuring device permissions.

Option 2: Through the Viva.com app

  1. Log in to your Viva.com app.

  2. Select Preferences at the bottom-right of the screen.

  3. Tap Activate a Viva Terminal.

  4. Enter the activation code manually or scan it using your phone's camera.

  5. Select Activate Device.

  6. A confirmation message will appear once the activation is successful.

  7. Confirm the activation prompt displayed on your terminal.

  8. Complete any remaining setup steps on your device.


Additional setup instructions by terminal model

PAX A35 & PAX A80 – Ethernet card terminals

Follow these steps to set up your Ethernet card terminal:
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Connect the power cable to the Power port and the network cable to the LAN port on the back of the terminal.
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  1. Press and hold the red power button to turn on the terminal.

  2. Select the Viva.com logo.

  3. Choose your preferred language and select Continue.

  4. On the next screen, select Continue.

  5. Wait until the screen for entering a payment amount appears.

Once the setup is complete, your terminal will be ready to accept payments.

PAX A77 & PAX A920 Pro

Before activating your PAX A77 or PAX A920 Pro, complete the following setup steps:
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Turn on your terminal.

  1. Select Set Permissions to configure the required device permissions.

  2. Open the Viva Launcher app.

  3. Enable Permit usage access.

  4. Follow the on-screen instructions to select your language and grant the necessary device permissions.

  5. Once the initial setup is complete, activate your terminal using the activation code, following one of the methods described above.


Need help connecting your terminal?

For additional instructions, visit our Help Center article How do I connect the card terminal to my account?

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