Once you complete the set-up of your physical stores, follow the steps below in order to connect the card terminal to your account. This guide provides detailed instructions for linking and managing your terminals via a computer, mobile browser, or the Viva.com app. It also includes steps for locating and deactivating terminals if needed.
➥From desktop:
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➥From mobile phone browser:
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➥Activation through viva.com Mobile App:
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➽How can I locate my card terminals?
Log-in to your viva.com Business account through a browser
Choose, Sales → Physical Payments → Card Terminals
Important
The viva.com terminal application uses the SoftPos type. Each time the viva.com terminal application is activated on a mobile device, a new entry labeled SoftPos will be created.
➽How can I disable a terminal on my account?
In case of replacement of a terminal due to failure, we will deactivate it within a few days. Once it is deactivated, it no longer appears in the menu Sales → Physical Payments → Terminals.
However, in case you wish to modify the status of your terminal (Active/Active), you will follow the following path from your account home page:
Sales → Physical Payments → Terminals, and you will change the status from "Active POS" to "Inactive POS" in the Operation column.
The device on which you have installed viva.com Terminal App can be deleted from your account.
In contrast, a physical POS terminal can only be set to Active or Inactive — it cannot be deleted.