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How do I connect the card terminal to my account?

Updated yesterday

Once you complete the set-up of your physical stores, open the terminal and select “Activate with device code”. Next, you need to connect the card terminal to your account. This guide provides detailed instructions for linking and managing your terminals via a computer, mobile browser, or the Viva.com app. It also includes steps for locating and deactivating terminals if needed.

From desktop:

  • Log-in to your viva.com Business account

  • Choose, Sales Physical Payments Card Terminals New Card Terminal

  • Enter the Activation Code shown on your card terminal in the required field and choose Next

  • The card terminal has been activated

From mobile phone browser:

  • Log-in to your viva.com Business account, from the menu, on the right side of your screen

  • Choose Sales Physical Payments Card Terminals New Card Terminal

  • Enter the Activation Code shown on your card terminal in the required field and choose Next

  • The card terminal has been activated

Activation through viva.com Mobile App:

  • Open viva.com Application

  • Select Preferences → Activate a viva.com POS

  • Fill in the Activation Code shown on your card terminal in the required field and choose Next

  • The card terminal has been activated

How can I locate my card terminals?

  • Log-in to your viva.com Business account through a browser

  • Choose, SalesPhysical Payments Card Terminals

Important

The viva.com terminal application uses the SoftPos type. Each time the viva.com terminal application is activated on a mobile device, a new entry labeled SoftPos will be created.


How can I disable a terminal on my account?

In case of replacement of a terminal due to failure, we will deactivate it within a few days. Once it is deactivated, it no longer appears in the menu Sales Physical Payments Card Terminals.

However, in case you wish to modify the status of your terminal (Active/Active), you will follow the following path from your account home page:

Sales → Physical Payments → Card Terminals, and you will change the status from "Active Terminal" to "Inactive Card Terminals" in the Operation column.

The device on which you have installed viva.com Terminal App can be deleted from your account.

In contrast, a physical POS terminal can only be set to Active or Inactive — it cannot be deleted.

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