If your card terminal isn't working properly, you can continue accepting payments by downloading, installing, and using the Viva.com Terminal app on another available device while your terminal is being inspected or repaired.
You can also request a replacement terminal by following these steps:
Log in to your Viva.com account and select Chat with us from the menu.
Contact our team to check whether you're eligible for a replacement.
If you're eligible, we'll send you a replacement terminal along with a return coupon to send back the faulty device.
You may be charged for repairs if the malfunction isn't covered by the warranty, or an inspection fee if no malfunction is found.
Still need help? Our team is here to support you. Please contact us via the Chat with us option in your Viva.com account.