New onboarding and activation guide

Select the product or service you wish to activate and review the relevant information.

Select how your business accepts payments (in person, online, or both), then specify your team size and estimated annual turnover.

Review the recommended account plan based on your business needs, compare the available plans and their features, and select your preferred option.

Choose your preferred card payment rates by selecting a monthly transaction volume commitment, or click Skip — no commitment to proceed with standard rates.

Choose your preferred incoming transfers plan, either Unlimited incoming transfers for a fixed monthly fee or Pay per incoming transfer with no monthly fee.

Review your personalized offer, including the selected services, fees, and rates, then click Accept & apply to proceed with your application.

Verify your identity online without visiting a physical location.

Review your company's details retrieved from the official business registry, including its legal name, registration number, legal form, registered address, and status. Once reviewed, click Continue to proceed. Any incorrect information can be updated after your account is activated.

If you operate as a sole trader, you will need to complete the form with the required personal and business details.

Review and complete the details of your company's beneficial owners and persons with significant control (PSCs/UBOs). Information such as control type, ownership percentage, and nationality is automatically retrieved from the business registry but can be edited if necessary. Enter any missing details, including date of birth and identification information, and add any owners or controllers not listed in the registry. Click Save person for each entry, then select Continue to proceed.

Enter your business's trading name (if different from its legal name) and confirm or update its operating address. If applicable, provide your e-commerce website URL(s) and indicate whether goods are shipped directly from suppliers or third-party warehouses outside the EEA/UK. Finally, select the category that best describes your main business activity from the suggested options, or search for a different category if needed. Click Continue to proceed.

Additional Verification Checks

Depending on your business activity, additional information or documentation may be required before your card payment services can be activated.

Review the preselected declarations required for FATCA (Foreign Account Tax Compliance Act) and CRS (Common Reporting Standard) compliance. Confirm that the information regarding your business classification, sources of income, and U.S. tax status is accurate. If any declaration does not apply to your business, click Change my answers to update it. Once completed, click Submit application to proceed.

Your application has been successfully submitted and is now under review. No further action is required at this stage. You will be notified via email and your activation panel once the review is complete. Click Back to activation panel to return to your account activation overview.

Once your application has been approved, you can proceed with activating your Business Account and card payment services. Click Review & sign agreement to review and digitally sign the required agreement and complete the activation process.

Select the authorised representative(s) who will sign the agreement on behalf of your business. Choose from the representatives retrieved from the official business registry or click Add a signatory to include an additional person. Ensure that all selected signatories are legally authorised to represent and bind the business, then click Continue to signing to proceed.

Review your selected services, pricing, and monthly volume commitments, along with the applicable agreements and terms and conditions. Confirm that you have read and accepted the documents and that you are authorised to sign on behalf of the business. Enter your full name in the designated field, then click Sign & activate to complete the process and activate your Business Account and card payment services.