If your card terminal has been lost or stolen, log in to your Viva.com account, select Chat with us from the menu, and request that your terminal be disabled.
To submit your request, provide the following information:
Company name and VAT number of your business.
Registered phone number associated with your Viva.com account.
Card terminal serial number, which you can find in your Viva.com account under Sales → Physical Payments → Card Terminals.
Details of the loss or theft, including when and where it happened.
Official police loss or theft declaration (if available).
You will receive updates on the progress of your request by email at your registered email address.