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Card Terminals
Card terminal order, activation, features etc.
87 articles
What is the viva.com Terminal?
How do I activate the viva.com Terminal?
How secure is the viva.com Terminal?
How do I use the viva.com terminal to charge a card?
How do I charge/capture/cancel a pre-authorized transaction through viva.com Terminal?
I am trying to perform a transaction through the viva.com Terminal, and fails. What's wrong?
How can I send a receipt to a customer for a transaction that has been completed via viva.com Terminal?
What is the commission for the transactions made through the viva.com terminal?
I already own a Mini Card Reader/Pocket Card Terminal. Can I use it for contactless transactions with viva.com terminal?
What are offline payments?
Can I use the viva.com terminal on multiple devices?
How to create a Physical Store Payment Source and Assign your Android Card Terminal
Cancel/Refund a Transaction
Sale and Tipping
Receipt Options
Payment Methods
PIN Protect
Payment Reference
Transaction List
QR Sale
Batch Management
I am prompted to update the viva.com terminal and can no longer accept payments. What should I do?
How to enable the viva.com terminal permissions for viva.com Ciontek terminals
Pocket Card Terminal Pairing Steps via viva.com terminal for Ciontek
Mini Card Reader Pairing Steps via viva.com Terminal for Ciontek
Push Notifications
Multi-Merchant Mode
MOTO
How do I set up a physical store/payment source?
How do I connect the card terminal to my account?
Activate POS Devices (Ciontek Card terminals and viva.com terminal)
How do I activate my Android / Prolin Card Terminal?
How do I activate the Mini Card Reader?
How do I activate the Pocket Card Terminal?
How can I activate my D200/S800/S900 card terminal?
How do I activate my Android Ethernet card terminal?
Pocket Card Terminal - Users' guide
USB Host Cable for Mini Card Reader and Pocket Card Terminal
What is Tap to Pay on iPhone?
What payment methods can I accept with Tap to Pay on iPhone, and how much does it cost?
Which devices and operating systems can use Tap to Pay on iPhone and accept payments through viva.com Terminal?
How can I accept payments using Tap to Pay on iPhone through viva.com Terminal?
In which countries is the Tap to Pay on iPhone feature available?
A contactless payment card cannot be read. What should I do?
What does the “Try a Different Card” or “Unable to Read Card” error mean?
What business information is linked to Apple?
What is the Tap to Pay on iPhone Merchant ID?
What is the PIN entry accessibility mode?
Where can I find more information for the Tap to Pay on iPhone?
Could my card terminal be connected wirelessly to the printer?
The card terminal does not print clearly. What can I do?
Can I accept transactions signed by the card holder on the receipt?
There is a problem with printing the receipt of the last transaction. What should I do?
MasterCard MoneySend and Visa Direct
What dimensions should my card terminal thermal paper have?
I'm experiencing Amex acceptance issues, what should I do?
Can I accept payments with Diners/ Discover cards via my card terminal?
For how long can I lease my card terminal?
How can I return my card terminal?
I've been robbed/lost my card terminal. What am I supposed to do?
What do I need to do in the instance where the terminals return is due to the owner's death?
Technical Issues Handling
Android Terminal Errors
Prolin terminals Errors
Rejected Transactions
Network problems - WiFi / Hotspot (Prolin S900/ D200)
Network Errors - WiFi/ Hotspot (Android Card Terminals)
Network problem - Ethernet
Network Problem - GPRS
Battery/Power Issue - Card Terminal Shuts Down
Power Issue - The Terminal Shuts Down During Printing
Battery/Power Issue - Ciontek Terminals
Battery Issue - Card Terminal Not Charging
Battery Issue - Battery Depletion
Printing Issue
Printing Issue - Faded Receipt
Printing Option is not Available - Ciontek Terminals
Screen Issue - White / Broken Screen
Tampered Device Message
Setting Permissions - Android Terminals
Ciontek CS50C - Card reading issue
When I disconnect the wireless card terminal from the power, turns off. What should I do?